Terms & Conditions

The data held within this application is private property. Access to the data is only available to authorised users. Unauthorised entry will violate the "Computer Misuse Act 1990", thus resulting in criminal penalties as well as damages. Only proceed if you are an authorised user.

Through our website we offer services in relation to a number of products and services. Some of these products and services are offered via third party websites which are linked to via our website. Where this is the case you will be bound by the third party's terms and conditions.

In these Terms and Conditions, "we", "our" and "us" means New Healthcare Solutions Limited and "you" and "your" means any person who uses our website.

If you are unsure about any aspect of these Terms & Conditions, or have any questions regarding our relationship with you, please contact us.

1. About our services

We provide an online platform for the management of care services. We aim to provide you with the information you need to make an informed choice. We don't offer advice or make recommendations.

2. How are we paid?

Our fees are based upon the number of interviews per month. An interview is when you have progressed an applicant to the Interview stage. Fees per interviews are based upon your chosen price plan.

About Novacare

The brand “novacare” is a product of New Healthcare Solutions Limited, which is registered in Scotland (Company number 507046) and our registered address is 39 Hanover Street, Edinburgh, EH2 2PJ.

Use of our website

Commercial use of our website is strictly prohibited and we reserve the right to take steps - including legal action - against any person or company who uses our website or services for commercial use other than those for which it is designed.

Unauthorised use includes (but is not limited to) breach of copyright, processing data on behalf of other companies.

You are not permitted to do anything that may affect the security of our website or any information or material stored within it.

You may not operate any link to our website without first obtaining our written permission. Any such permission may be revoked without notice and we reserve the right to require you to remove any link immediately and at any time.

Your responsibilities

You are responsible for:

Answering all questions honestly, completely and to the best of your knowledge, and for ensuring that any assumptions made are correct.

a) In order to validate your information, you may be contacted by phone or email.

b) Before progressing your application, it is extremely important that all the information you have given is accurate. You should therefore ensure that all information you provide to us is complete and accurate. Neither we nor any service provider will check this information for you

c) You must keep your password confidential and it must not be disclosed to or shared with anyone. You are solely responsible for all use of your account on our website.

d) Where you provide information about any other individual (e.g. a service user, employee or referee) you are confirming to us that you have their authority to do so.

e) You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to it.

Our responsibilities

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages; and
  • excludes any unauthorised access or loss of personal information that is beyond our control; and
  • any losses you suffer through connecting to any linked third party websites or any statements, information, content, products or services that are published on, or may be accessible from, any linked third party website and we do not guarantee that they are free from viruses or anything else that could be infectious or destructive; or
  • any errors in or omissions from our website; or
  • any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners/members) on our website; or
  • any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it; or
  • the privacy policies and practices of other linked third party websites, even if you access them using links from our website.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


We set ourselves very high standards and do our utmost to maintain these high standards in everything we do. In rare situations where you may feel those standards have not been maintained we would like you to tell us as this is the only way we will be able to improve our service.

You can do this by email through our Contact page.

Please note that our office opening hours are Monday to Friday 9am to 5pm, excluding bank holidays. Calls may be recorded for training, quality and monitoring purposes.

If your complaint relates to a service provider or website, we will let you know that we have forwarded your complaint to them. It is their responsibility to reply to your complaint directly. A summary of our internal process for dealing with complaints, which outlines how we will handle your complaint both promptly and fairly, is available on request.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


The laws of Scotland govern these terms and conditions. By accessing this website, and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Scottish courts in all disputes arising out of such access.

If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Privacy Policy

Please note that your use of our services will indicate your acceptance of this Privacy Policy and as having granted us the permissions set out below. We understand how important your privacy is and we take its security seriously.

Data Protection

1. Our Goal

This policy has been developed because we want you to feel confident about the privacy and security of the personal information you enter on our website. We follow strict security procedures in the storage and disclosure of your information as required by law. Our security procedures mean that we may ask for proof of your identity before we will disclose information about you, or to you, be this on our website, via email, or over the telephone.

2. Data Controller

The data controller is New Healthcare Solutions Limited registered in Scotland (Company number 507046) and our registered address is 39 Hanover Street, Edinburgh, EH2 2PJ.

3. Your right to know

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable care to prevent any unauthorised access to your personal data. Under the terms of the Data Protection Act 1998 you have a number of rights. If you require a copy of the information we have concerning you, please write to the Data Protection Officer by completing our online form.

4. Sensitive Personal Data

We may, where it is necessary to provide you with our services, collect data from you which is considered as sensitive personal data under the Data Protection Act 1998, and to pass that data to others. Sensitive Personal Data may take the form of criminal convictions or your medical history. By continuing to use our website you consent that you are happy for us to do this. If you are not happy, you may stop using our website at any time.

How we use your data to progress your application

In order to provide our services to you we need to collect and process personal information about you and disclose that information to a number of third party service providers. This information is necessary to provide you with the services that you have requested. All personal information will be held in strictest confidence and used only for the purposes for providing the service you have requested, subject to certain exceptions as described below.

How else we use your data

1. Research

We, or our nominated sub-contractors, may use your data to carry out research that can assist us in improving our website and the services that we offer.

2. Prevention of Fraud

We will carry out analysis and research using your data in order to prevent or detect fraud. Where we feel it is appropriate to do so, we may share your data with the relevant professional body, regulator and, if necessary, the police. Those bodies may utilise that data to investigate or combat fraud. Please also see the section entitled Device Reputation.

3. Sales Information

We will utilise some of your data for the purpose of validating the sales data provided by our partners, service providers and some third parties.

4. Transferring your data outside of the European Economic Area (“EEA”)

The Data Protection Act 1998 requires that we do not transfer your data outside of the EEA without first obtaining your consent to do so. We will not, unless strictly necessary, transfer your data outside of the EEA (and where possible the United Kingdom).

However, where it is necessary for the provision of essential support services some processing may be undertaken by a nominated sub-contractor outside of the EEA. In these limited circumstances the processing will be restricted, both in scope and with regard to the period of time that your data can be accessed, for the sole purpose of carrying out those specific support services. Your use of our services will be considered to be an indication of your consent to this transfer.

Please note that some of our partners may carry out some of their administrative services from outside of the EEA. Where this is the case it will be set out in their terms and conditions and privacy policy.

What communications will your receive from us

1. Service Emails

After completing an application online via our website, you agree that you will receive an initial email from us. This email will confirm you have used our website and that your details have been saved for you. We will also send you periodic reminders and notifications as your application progresses. You cannot opt out of receiving these emails.

2. Marketing

We and other organisations or companies may use your information to keep you informed by post, telephone, SMS or email about current and new products, services, offers and promotions which may be of interest to you. We, or a carefully selected third party may also use the information you supply to perform market research, contact you to ask for your feedback or to remind you when your renewal date is due. Your information may also be disclosed and used for these purposes after your policy has lapsed.

We utilise a third party software and storage solution to analyse the information that you have provided to us in order to ensure that the marketing that you receive is as relevant and beneficial to you as possible. We retain full ownership of your information and ensure that it is secure at all times.

If you are not happy for your data to be used in this way, you can click Unsubscribe on the email to remove your details from our contact list. If you have further queries with regards to your personal data, please feel free to write to us by clicking

Data Enrichment

Please be aware that we may validate and analyse your information (and, in some cases, match it against information that has been collected by a third party) to ensure that the data we hold about our customers is as accurate, consistent and well-organised as possible.

As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our services continue to be a personalised as possible. (We will only use third party data where the third party can show that the data was collected and processed with consent).

How service providers use your data

Service providers will use your data to assess the service or employment opportunity they are able to provide to you via our website.

PLEASE NOTE: Care Providers are required to inform professional bodies and care regulators of applicants deemed unsuitable to work with vulnerable groups.

Do we pass data to third parties?

Except as set out in the remainder of this Privacy Policy, we will not disclose any of your information to other parties without your permission unless we are legally required to do so by, for example, a court order, for the purposes of prevention of fraud or other crime, or by a regulator.


Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as: for quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunication systems and websites; to ensure effective systems operation; to meet any legal obligation; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller.

Please visit the following website for further information www.ico.org.uk

Contact from Service Providers

1. Help with choosing

You agree that your details may be used by service providers to whom you have applied.

Please note that the companies contacting you are only entitled to contact you regarding the particular request and for a limited period of time only. Some companies may also contact you by telephone if you click through to their website to help you with any queries you may have.

2. Unsolicited emails and phone calls

If you click through to a third party website from our website, we cannot guarantee you will not be contacted by those parties. We recommend that you read their terms & conditions regarding your right to opt-in or opt-out of receiving further contact from them.

Please let us know if you experience any problems.

Device Reputation

We may use services provided by a third-party to help our customers decide whether to accept transactions from personal computers, mobile phones or other devices that visit our website. We may also use this service to help decide whether to allow these devices to use our services. The third-party service checks whether these devices have been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, account takeovers, or malware attacks.

For this purpose, a cookie file or flash storage token may be placed on your device to identify it in the future when you visit our website. When you complete a match through our website, we may use that device identification code, along with data concerning certain technical attributes of your device such as the model, operating system, and browser version, as well as its IP address and city, all of which are used to confirm device identification.

We may also report to the third-party if we conclude that a device has been used in connection with fraudulent or abusive activity with us or our customers. If you set your browser or device to reject these cookies or tokens, our site will not function as intended and you will not be able to use or access many of the services we provide. We share with the third-party referenced above only information about the device you are using, which may also have been used or appropriated by others and do not identify you or reveal the details of your transaction to that third-party. Please also refer to the way in which our website uses cookies, which is set out in our Cookie Policy.


We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Policy we will not disclose any information about you. Please be aware however that under certain circumstances we may be subject to a legal obligation to disclose information about you, or there may be a public duty to disclose that information.

Should you decide to complain about the service we have provided to you, we may be obliged to forward details about your complaint, including your personal information, to the relevant ombudsman. You can be assured that they are similarly obliged to adhere to data protection legislation and to keep your information strictly confidential.


This Privacy Policy is subject to the laws of Scotland.


1. Website security

We use the industry standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission. To check that you are in a secure area of our website look at the bottom of your browser and you will see a closed padlock. All this technology and our policies are to safeguard your privacy from unauthorised access or improper use and we will continue to update these measures as new technology becomes available.

2. Third party site security

If you use links on our website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.

3. Passwords

Your password is unique to you and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.

If you forget your password don't worry. Simply click on Forgotten Password?.

Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.


We are the owner of all data held on our system. We own or are the licensee of all intellectual property rights in our website and in the material published on it. This includes, but is not limited to, all trademarks, logos, business names, trading names, design rights, database rights, copyright and any other intellectual property rights.

You may print, download or store extracts from our website provided always that:

  • It is used solely for your personal, non-commercial use;
  • You will not copy, transmit or distribute them without our prior written approval;
  • All copies must retain any copyright or other intellectual property notices contained within the original material;
  • You acknowledge that all images displayed on our website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s);
  • No logos, trademarks or service marks displayed on our website may be printed or downloaded, except as part of the text of which they form part;
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, logos, designs or any graphics separately from any accompanying text; and
  • Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (in whatever format).


  1. These Terms and Conditions apply to your use of our website.
  2. By accessing our website you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Cookie Policy. If you do not wish to be bound by them then you should stop using our website immediately.
  3. We reserve the right to change these Terms and Conditions from time to time and without notice. You should therefore check these Terms and Conditions each time you visit our website.
  4. If any part of these Terms and Conditions is subsequently considered to be illegal, invalid or unenforceable then that provision should be treated as having been deleted without affecting the validity of the remaining terms.
  5. These Terms and Conditions (together with our Privacy Policy and Cookie Policy) represent the entire agreement between you and us relating to your use of our website. These terms also supersede any previous agreements, including previous terms and conditions of our website.
  6. These Terms and Conditions are subject to the laws of Scotland.

Cookie Policy

To make full use of the features and services we offer, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of this website by using them. By using the website you agree to our use of cookies as described in our cookie policy.

What are cookies?

Cookies are small text files that get stored on your computer when you visit certain web pages. Local storage is an industry standard technology that allows us to store and retrieve small amounts of data on your computer, mobile phone or other device.

Types of Cookie

We set some cookies directly, and we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, so we have provided a list to explain this to you. When you use our website, there are three types of cookies that may be set on your device. Here we explain what these are and why we use them.

1. Necessary cookies

These cookies are essential in helping you to make use of the features and services we offer. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.

2. Functional cookies

These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.

3. Performance cookies

Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which products and services are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.

Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as "web beacons" or "tags". These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.

Payment Terms

If you purchase a Service, then these payment terms apply to your purchase and you agree to them.

a. Charges

If there is a charge associated with a portion of the Services, you agree to pay that charge. The price stated for the Services includes all applicable taxes, unless stated otherwise. You are solely responsible for paying such taxes or other charges. Taxes are calculated based on your location at the time your account was registered, unless stated otherwise. After we have given you notice that we did not receive an on-time, full payment from you, we may suspend or cancel the Services if you do not immediately make the full payment. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content.

b. Your Billing Account.

To pay the charges for a Service, you will be asked to provide a payment method at the time you sign up for that Service. You can access and change your billing information and payment method on the service website. Additionally, you agree to permit us to use any updated account information regarding your selected payment method provided by your issuing bank or the applicable payment network. You agree to promptly update your account and other information, including your email address and payment method details, so we can complete your transactions and contact you as needed in connection with your transactions. If you tell us to stop using your payment method and don't provide us with another payment method after our notice to you to do so within an appropriate timeframe, we may suspend or cancel your paid Service for good cause. Changes made to your billing account won't affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.

c. Billing

By providing us with a payment method, you (i) represent that you are authorised to use the payment method that you provided and that any payment information you provide is true and accurate; (ii) authorise us to charge you for the Services or available content using your payment method and (iii) authorise us to charge you for any paid feature of the Services that you choose to sign up for or use while these Terms are in force. As specified, we may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase or (d) on a recurring basis for subscription Services. Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscription Services and, in the case of a price change, provide you with the opportunity to cancel the Services before the price changes. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.

d. Recurring Payments

When you purchase the Services on a subscription basis (e.g. monthly, every 3 months or annually (as applicable)), you acknowledge and agree that you are authorising recurring payment and payments shall be made to us by the method you have chosen at the recurring intervals you have agreed to, until the subscription for that Service is terminated by you or by us. By authorising recurring payments, you are authorising us to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (in the case of Automated Clearing House or similar payments), or as charges to your designated account (in the case of credit card or similar payments) (collectively, "Electronic Payments"). Subscription fees are generally billed or charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, we or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and to process any such payment as an Electronic Payment.

e. Automatic Renewal

Your subscription will automatically renew at the end of a fixed service period. We will remind you by email before any Services renew for a new term, and notify you of any price changes in accordance with section (k). We may automatically renew your Services at the end of the current service period and charge you the then current price for the renewal term, unless you have chosen to cancel the Services as described below. We will also remind you that we will bill your chosen payment method for the Services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the Services. You must cancel the Services 4 months before the renewal date to avoid being billed for the renewal.

f. Online Statement and Errors

We will provide you with an online billing statement. This is the only billing statement that we provide. An invoice with VAT may be made available depending on the Service and country. If we make an error on your bill, we’ll correct it promptly after you tell us (or we notice it) and we investigate the charge. We recommend that you tell us within 120 days after an obvious error first appears on your bill as it is easier for us to resolve the issue during that period.

g. Refund Policy

You will be entitled to a cancellation period (a "Cooling-Off Period") of fourteen (14) days from the day of purchase, with or without cause. If the Service is partly delivered at the time of cancellation, you will get a pro-rated refund. The Cooling-Off Period ends at the time the Service is fully delivered to you and your purchase cannot be refunded. When you purchase digital content from us, you will cease to have the right to cancel from the moment access the service. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.

h. Terminating the Services

Should a Service be terminated then (i) you may not receive a refund at the time of cancellation; (ii) you may be obligated to pay cancellation charges; (iii) you may be obligated to pay all charges made to your billing account for the Services before the date of cancellation or (iv) you may lose access to and use of your account when you cancel the Services. If you cancel, your Services end at the end of your current Service period or, if we bill your account on a periodic basis, at the end of the period in which you cancelled.

i. Trial-Period Offers

If you are taking part in any trial-period offer, you must cancel the trial Service(s) by the end of the trial period to avoid incurring new charges, unless we notify you otherwise. If you do not cancel the trial Service(s) by the end of the trial period, we may charge you for the Service(s) at the price notified to you prior to the end of the trial period.

j. Promotional Offers

From time to time, we may offer Services for a trial period during which we will not charge you for the Services. We reserve the right to charge you for such Services (at the normal rate) in the event that we determine (in its reasonable discretion) that you are breaching the terms and conditions of the offer.

k. Price Changes

If there is a fixed term and price for your Service offer, that price will remain in force for the term. You will need to agree to any new offer and price if you want to continue the Services. If your Services are on a periodic basis (for example, monthly), with no specific time length, and isn't a trial offer, we may change the price of the Services if we inform you at least 30 days before the change will become effective. You will have the opportunity to cancel the Services before the price changes. When we notify you of the price change, we'll also inform you that the new price will become effective if you don't cancel the Services.

l. Payments to You

If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. You are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce the payment to you without notice to adjust it for any previous overpayment.

m. Late payments

In case of late payments, you must pay for the reasonable costs we incur to collect any past due amounts including attorneys' fees and other legal fees and costs, as permitted by law and regulations. We may suspend or cancel your Services if you fail to pay in full on time after we send you a reminder – with the threat of suspension and/or cancellation of the Services – to make your payment within an appropriate time. You can avoid suspension or cancellation if you make the required payment within the appropriate time set forth in the reminder.